This week in class we discussed managing change. I enjoyed learning about strategies to help survive and plan for change in the unit. I liked that the presentation included examples of good reasons for change: problem solving, increasing efficiency, and reducing workload. I’ll remember to base any change off of these 3 examples to tell if the change is really necessary. We also had the power assignment this week. This assignment was based off of an article that compared leadership skill ratings between men and women on a survey. The group got to recreate the survey with our own population and compare it to the study through a video. I thought that this was a good team collaboration assignment and enjoyed seeing the results.
This week in class we discussed strategic planning and health policy. I was not familiar with either of these subjects prior to this week. I thought that this information was very beneficial in teaching nurses in leadership positions how to plan for the future, even though there are many changes that can occur. I thought that thinking of courses and programs to add to the UVU Nursing Program were great ways to apply some of the concepts we learned. If I’m ever in a leadership position, I will use the information from this week to plan ahead for the benefit of the employees and patients while still being able to adjust the plan for future changes.
This week we discussed staffing and career development. I felt like I was already pretty familiar with career development, but staffing was a new subject for me. I thought that the staffing assignment gave the group a good opportunity to practice their staffing skills and apply concepts from the lecture. If I ever become a manager, I will use the information and concepts about staffing in creating the schedule for employees. I feel like I have a better handle on staffing and that I have a foundation that I could apply if I needed to.
This week we focused on The Future of Nursing. I was not familiar with this group prior to the lecture this week. I think that the group has set good goals that nurses should be supporting and be involved in. The top six topics addressed in this report are improving access to care, fostering interprofesisonal collaboration, promoting nursing leadership, transforming nursing education, increasing diversity in nursing, and collecting workforce data. I think that the nursing career would be very different if the guidelines in this report were implemented nation-wide. I will try to implement this information into my own nursing career and encourage others in my unit to do the same.
This week we focused on budgeting. Before the assignments and lectures, I was not very familiar with budgeting for a business. I have had experience budgeting for myself and my family before but that is basically my only experience. I thought that the information shared in the lecture and the discussion was very educational. This information helped me feel confident that if I was put in the budgeting situation at work, I would be able to contribute. I need more experience, but I feel like I am at a good starting point.
This week we discussed organization structures and leadership differences between men and women. I enjoyed discussing the differences between men and women this week. Before I began the assignment I thought that the discussion would involve a lot of bias and stereotypes but it turned out to be beneficial. People in the discussion shared good thoughts and ideas on the subject. In my opinion, men and women have different strengths in leadership roles. Both men and women can be great leaders though. This assignment didn’t change my thoughts on men and women in leadership roles but it allowed me to do some serious reflection. If I’m ever in a hiring position, I will know that both men and women can be awesome leaders but that they will probably lead differently.
This week we discussed the role of a nurse leader in an ethical situation. I especially enjoyed the ethical discussion about the patient on dialysis. I thought that it was a great case study and that it let the group a possible situation. I was glad that I was able to find similar clinical situations and read about how this problem was handled. If an ethical dilemma every did arise I’m glad that I’m now able to research about it and make clinical decisions based off of that information. We also watched My Sister’s Keeper. This movie did a great job of portraying another possible unethical situation. Reflecting on this movie helped me understand the importance of dealing with unethical situations before they get out of control. This week helped me know what resources are available to me and the basic actions to take in the event of an unethical situation.
This week we discussed how to do performance appraisals and deal with problem employees. I learned that it’s important to remain consistent and unbiased with doing performance appraisals. Performance appraisals are a good time to meet with employees and discuss how they are doing with and feeling about the job. It’s also a good time to discuss concerns. Setting goals is also a big part of performance appraisals. Dealing with problem employees can be difficult, but what I learned this week is that it’s important to be understanding of all employees. Sometimes just talking to an employee and asking them what’s going on is the best way to find the root of the problem. Documenting when you talk to the employee and what you talk about is needed to show a trail in case the employee has to be fired. I think that this information will be useful if I’m ever in a leadership position and in charge of other employees. I’ll have a foundation on how to do appraisals and deal with difficult employees.
This week in class we covered team building and organization. My favorite assignment from this week was the hiring interview. I thought it was interesting to hear what an interviewer looks for in potential employee. I’m glad to hear that having interview etiquette and good work ethic go a long way. This assignment helped me identify what to watch for when I perform interviews. This assignment also helped me identify ways I can improve when I go to interviews myself.
Interview with Bailee Thackeray, Supervisor at UVU Dining Services
- What is a major red flag you see in interviews that you will absolutely not hire the person? I don’t like when people are late to the interview. I don’t like when people don’t shake my hand or dress up for the interview either.
- What type of interview process gives you the most comprehensive view of a potential employee? I prefer to do one-on-one interviews. I get to know the person more personally.
- Do you prefer one-on-one interviews or group interviews? Why? I’ve only ever done one-on-one interviews. I’ve thought of having other employees meet and talk with the interviewees but have never actually tried it.
- Are qualifications alone enough for you to hire an individual, or do you take into consideration how the person fits in with the culture of your workplace? There aren’t a lot of qualifications involved with this job, so culture plays a large role in who I hire. If the employees don’t work well together it makes work miserable for everyone.
- What are your thoughts on hiring friends and family members? I have hired friends and family members but they were employees already working in other departments. I would hire them as new employees if they were they most qualified person for the job out of everyone I interviewed.
- Other than required skills and qualifications, what do you look for in a potential employee? I like people that are hard workers, detail oriented, and work well with others. Those people are easier to supervise and their coworkers like them.
- Do you appreciate when interviewees bring portfolios? Why or why not? I don’t think that it is necessary because this job isn’t that specialized. I do like when people bring a copy of their resume though. I can read over the read of the application material prior to the interview and take notes.
- How important is the appearance of the resume? As long as it is easy to read and doesn’t have any typos I’m fine with any resume. I do want it to look professional though.
- Do you check references thoroughly once an interview has been completed? Why or why not? I do check work references if they are available. Lots of my employees have only worked in other countries prior to this job so it’s really difficult to get in contact with their previous employers. I don’t like to use personal references because they are biased.
- What is the single most important quality in an interviewee that you feel is the biggest predictor of job success? I think they have to be motivated. The people who don’t take this job seriously are the worst employees. They need to be motivated to do their best work, be on time, and solve problems. If they can do that they usually get promoted pretty quickly.
- When considering an employee who does not have any experience in the field, but has a four year degree relating to the field, compared to someone who does have four years experience in the field, but no formal education, which candidate do you feel would be more successful and would most likely be the better candidate to hire? People don’t require a degree for this occupation. However, I do prefer to hire people with previous customer service and technology experience. I also like to hire people from other departments. People with previous experience are easier to train and already have an idea about how things work. That being said, I do like to hire new people if I think their personality will work with the other employees.
- Are there key phrases that you look for in letters of recommendation? I don’t receive a lot of recommendation letters, but when I do I like to see that the person is trustworthy and dependable.
- What are some questions you like to ask during interviews? I usually ask the person to tell me a little bit about themselves at the beginning. I’ll usually ask them about how they would handle a difficult customer or coworker. Sometimes I ask about why they want this job.
I thought that conducting this interview was very beneficial. Even though I interviewed someone who hires college students, it was still nice to see good qualities in employees. I think that hiring people with a good work ethic is a must in all positions. I thought it was interesting that other fields prefer people with prior work experience even though it’s not a job requirement. I’m glad that interview etiquette was also mentioned.