Reflective Journal Week 4

This week in class we covered team building and organization. My favorite assignment from this week was the hiring interview. I thought it was interesting to hear what an interviewer looks for in potential employee. I’m glad to hear that having interview etiquette and good work ethic go a long way. This assignment helped me identify what to watch for when I perform interviews. This assignment also helped me identify ways I can improve when I go to interviews myself. 

Hiring Interview

Interview with Bailee Thackeray, Supervisor at UVU Dining Services

  1. What is a major red flag you see in interviews that you will absolutely not hire the person? I don’t like when people are late to the interview. I don’t like when people don’t shake my hand or dress up for the interview either. 
  2. What type of interview process gives you the most comprehensive view of a potential employee? I prefer to do one-on-one interviews. I get to know the person more personally.
  3. Do you prefer one-on-one interviews or group interviews? Why? I’ve only ever done one-on-one interviews. I’ve thought of having other employees meet and talk with the interviewees but have never actually tried it. 
  4. Are qualifications alone enough for you to hire an individual, or do you take into consideration how the person fits in with the culture of your workplace? There aren’t a lot of qualifications involved with this job, so culture plays a large role in who I hire. If the employees don’t work well together it makes work miserable for everyone. 
  5. What are your thoughts on hiring friends and family members? I have hired friends and family members but they were employees already working in other departments. I would hire them as new employees if they were they most qualified person for the job out of everyone I interviewed. 
  6. Other than required skills and qualifications, what do you look for in a potential employee? I like people that are hard workers, detail oriented, and work well with others. Those people are easier to supervise and their coworkers like them. 
  7. Do you appreciate when interviewees bring portfolios?  Why or why not? I don’t think that it is necessary because this job isn’t that specialized. I do like when people bring a copy of their resume though. I can read over the read of the application material prior to the interview and take notes.
  8. How important is the appearance of the resume? As long as it is easy to read and doesn’t have any typos I’m fine with any resume. I do want it to look professional though. 
  9. Do you check references thoroughly once an interview has been completed? Why or why not? I do check work references if they are available. Lots of my employees have only worked in other countries prior to this job so it’s really difficult to get in contact with their previous employers. I don’t like to use personal references because they are biased. 
  10. What is the single most important quality in an interviewee that you feel is the biggest predictor of job success? I think they have to be motivated. The people who don’t take this job seriously are the worst employees. They need to be motivated to do their best work, be on time, and solve problems. If they can do that they usually get promoted pretty quickly. 
  11. When considering an employee who does not have any experience in the field, but has a four year degree relating to the field, compared to someone who does have four years experience in the field, but no formal education, which candidate do you feel would be more successful and would most likely be the better candidate to hire? People don’t require a degree for this occupation. However, I do prefer to hire people with previous customer service and technology experience. I also like to hire people from other departments. People with previous experience are easier to train and already have an idea about how things work. That being said, I do like to hire new people if I think their personality will work with the other employees. 
  12. Are there key phrases that you look for in letters of recommendation? I don’t receive a lot of recommendation letters, but when I do I like to see that the person is trustworthy and dependable. 
  13. What are some questions you like to ask during interviews? I usually ask the person to tell me a little bit about themselves at the beginning. I’ll usually ask them about how they would handle a difficult customer or coworker. Sometimes I ask about why they want this job.

Response:

I thought that conducting this interview was very beneficial. Even though I interviewed someone who hires college students, it was still nice to see good qualities in employees. I think that hiring people with a good work ethic is a must in all positions. I thought it was interesting that other fields prefer people with prior work experience even though it’s not a job requirement. I’m glad that interview etiquette was also mentioned.

Week 2 Reflective Journal

This week in the course we discussed successful leadership. We researched articles about leadership, watched Ender’s Game and identified leadership qualities in the movie, completed the DISC personality test, and discussed characteristics of leaders. I thought that the content this week was very effective at showing qualities of good leaders. Through the team discussion this week, I noticed that many people have leadership skills but that these skills can be used for either good or bad. This assignment made me realize that it’s important to use leadership skills for the benefit of others. I also enjoyed taking the DISC personality test. It was nice to figure out where I fit into the workplace personality wise. I have a Steady personality and this quiz made me realize that I can still contribute to my unit by being a “behind the scenes” person. This week helped me realize where I need to improve my leadership skills and where I can be the biggest aid to my unit now. 

Characteristics of Leaders

1.       Leadership requires personal mastery – Nurses show personal mastery when they are competent in the skills of their job.

2.       Leadership is about values – Nurses show values when they are examples of the values established by the hospital or company they work for.

3.       Leadership is about service – Nurses are examples of service when they go above and beyond in patient care, such as identifying types of music or movies that help the patient relax and feel at ease. 

4.       Leadership is about people and relationships – Nurses show good relationship skills when they are able to answer questions that family members and patients have about the hospital stay. 

5.       Leadership is contextual – Nurses show that they are contextual when they are treat each patient as an individual. 

6.       Leadership is about the management of meaning –Nurses show effective management of meaning when they are able to carry on meaningful conversations with their patients. 

7.       Leadership is about balance – Nurses show balance when they are able to manage their time effectively. 

8.       Leadership is about continuous learning and improvement – Nurses show continuing improvement when they complete education requirements and apply the information to their practice. 

9.       Leadership is about effective decision making – Nurses show effective decision making when they are able to prioritize in difficult situations. 

10.   Leadership is a political process – Nurses show respect for the political process when they follow protocols and regulations set out by their supervisors and other people above them in the facility. 

11.   Leadership is about modeling – Nurses show effective modeling when they exemplify nursing care and others notice. 

12.   Leadership is about integrity – Nurses show integrity when they do oral cares on their honor. 

DISC Personality Test

According to the DISC personality test, I have a steady personality. This means that I am loyal and supportive. I thought that the results of this test were interesting. I have always thought of myself as more of a “behind the scenes” kind of person but I wasn’t ever familiar with a test that could define that. This test tells that I can be someone that my coworkers and those in leadership roles can rely on. I have been interested in being a manager, so it is something I will look into more. Based on this information, I will try my best to be a steady employee and be someone that others can rely on. 

Reflective Journal Week 3

This week in class we discussed interviews. I was able to become more familiar with interview formats and types of questions. For the team activity this week we put together a list of questions for people who perform interviews. This activity made me really reflect on the subject and think about how the interview process occurs. It also made me think about how I would perform interviews. I will use the information from this week to perform interviews in the future. I don’t know if I will ever be the person conducting interviews, but if I’m ever asked to sit in on them I will know what to watch for and how the process should go. I thought that the information this week was educational and will benefit me in the future. 

Week 1- Introduction

My name is Tara Taylor. I am originally from Alamosa, Colorado but now I live in Salt Lake. I am married without kids. My husband is in school to be a paramedic. I graduated from nursing school last April. I started working at LDS Hospital in the ICU last June. This blog will be used to reflect on the information I learn every week in class. I hope to have a good semester and learn many things. 

Reflective Journal 16

This week we discussed accreditation standards. I especially enjoyed the critical thinking assignment this week where we were able to review the HCAHPS surveys and the questions on them. It really made me think about how influential nurses are when it comes to patient perception of the facility. Nurses are with the patients constantly and are basically the faces that the patients will associate with the facility. I knew that my role as a nurse was influential, but I didn’t realize how much my patient care could affect the funding the hospital receives. This assignment inspired me to always try to improve in my patient care and truly listen to my patients.  

Week 15 Reflective Journal

This week we discussed the application of patient safety. I think that the case study assigned this week was very interesting. The case study discussed how a patient and several healthcare providers were all impacted by a patient safety error. I think that it is very difficult for providers to deal with medical errors. Many providers are embarrassed and are afraid of losing their licenses. We were assigned a literature search this week regarding patient safety application. I found an article where pediatric residents were interviewed and identified barriers to speaking up about patient safety. I was able to relate to the article easily because I struggle with confidence as a nurse because I’m a new graduate. I don’t feel comfortable calling out experienced providers on their errors. I’m glad that other providers share similar feelings with me and that there are groups created by volunteers that can help both providers and patients when safety errors occur. The information this week has made me want to voice my concerns about patient safety more and has boosted my confidence. I would rather speak up to a coworker than have my coworker deal with the guilt of making a safety error. 

Week 14 Reflective Journal

This week we discussed maintaining a culture of safety. I really enjoyed the case study this week. Stories like Noah’s make me glad that there is quality improvement in health care. I’m glad that the health care field is taking action in preventing the same mistakes from happening. I think that the best way to maintain a culture of safety is to have continuous quality improvement, stay up to date on research, and to have everyone within the facility be a patient advocate. If a member of the staff has a concern about the patient’s safety they should be able to voice it. I will use the information discussed this week to keep my patients safe and to always advocate for them. I feel like the information discussed this week was beneficial. I especially think that the case studies are memorable and that I will be able to apply them to my patient care very easily.